***Next Offered 03/09/2026 - 1-2:00 pm EST*** for all UT System Staff, Faculty, and Campus Leaders.
You may also request this workshop for your dept, unit, or group on your preferred date using the Ombuds Workshop or Outreach Session Request form.

This is a 45-60 minute overview of both:

• our Crucial Conversations for Mastering Dialogue (CCMD) intensive workshop (12 hours over 5 weeks), and
• our Employee Conflict Navigators (ECN) Certificate program.

Plan for an interactive 30 minute presentation with at least 15 minutes for Q&A.

Session Zoom link: https://tennessee.zoom.us/j/93846407643

• CCMD is a 12 hour virtual hybrid workshop that builds skills for constructively engaging in challenging conversations —rather than stepping over or around them. This intensive course outlines proven processs and strategies for turning disagreement (or avoidance) into constructive dialogue.

• The ECN Certificate program consists of 20 hours of workshops & follow-up coaching to develop participants communication, conflict management, and relationship-building skills. Open to all full-time employees with a utk.edu NetID, all participants are required to complete the CCMD workshop (12 hours) as part of this program. More about Conflict Navigators.

While we strongly recommend those interested in CCMD or ECN participate in this intro, it is not required. If you cannot attend one of these sessions and you have questions, make a 30-minute appointment to speak with the Ombuds Ed Coordinator or email ombudsed@utk.edu.