**Next Offered August 26th - 11 am - 12pm EST **

This is a 45-60 minute overview of both:

• our Crucial Conversations for Mastering Dialogue (CCMD) intensive workshop (12 hours over 4 weeks), and

• our Employee Conflict Navigators (ECN) Certificate program.

Plan for an interactive 30 minute presentation plus at least 15 minutes for Q&A.

• CCMD builds skills for constructively engaging in challenging conversations —rather than stepping over or around them. This intensive multi-session course outlines proven processes and strategies for turning disagreement (or avoidance) into constructive dialogue. More on Crucial Learning

• The ECN Certificate program, open to all full-time employees with a utk.edu NetID, develops communication, conflict management, and relationship-building skills. Participants independently complete 20 hours of workshops & follow-up coaching with the 12-hr CCMD workshop as a requirement. More about Conflict Navigators.

While we strongly recommend those interested in CCMD or ECN participate in this intro, it is not required. If you cannot attend one of these sessions and you have questions, make a 30-minute appointment to speak with the Ombuds Ed Coordinator or email ombudsed@utk.edu.