For those holding a Crucial Conversations for Mastering Dialogue certificate, this is a 45-60 minute overview of both:

• our Crucial Conversations for Accountabilty Add-on (CCA) intensive workshop (8 hours over 3 weeks), and
• our Employee Conflict Navigators (ECN) Certificate program.

Plan for an interactive 30 minute presentation with at least 15 minutes for Q&A.

• Building on CCMD concepts, this workshop takes a deeper dive into accountability conversation skills for closing the gap between expectations and performance. Not just for supervisors, this experience provides employees the skills to respectfully speak up when they see something, improving team performance. Video explanation & example.

• The ECN Certificate program consists of 20 hours of workshops & follow-up coaching to develop participants communication, conflict management, and relationship-building skills. Open to all full-time employees with a utk.edu NetID, previous completion of the CCMD workshop (12 hours) is a requirement of this program. More about Conflict Navigators.

While we strongly recommend those interested in CCA Add-on or ECN participate in this intro, it is not required. If you cannot attend one of these sessions and you have questions, make a 30-minute appointment to speak with the Ombuds Ed Coordinator or email ombudsed@utk.edu.