Session Zoom link sent to those registered the day before.
Questions or need accommodations? Email us at ombudsed@utk.edu.

Session Zoom link sent to those registered the day before.
Questions or need accommodations? Email us at ombudsed@utk.edu.

Session Zoom link sent to those registered the day before.
Questions or need accommodations? Email us at ombudsed@utk.edu.

Have you felt uncomfortable in conflict? Feel like you want to lash out or avoid the situation altogether?

Most people would say yes, but conflict doesn't have to lead to destructive outcomes. In fact, many conflicts—when managed well—can lead you and others to growth, innovation, and improvement.

This 90-minute workshop is designed to enhance your personal ability to navigate conflict. You will learn about both helpful and unhelpful behaviors in conflict as well specific "hot buttons" that tend to draw out destructive behaviors. This online interactive session provides both in-depth information as well as an interactive reflection on your Conflict Dynamics Profile (CDP) assessment results.

Registration Closes Feb 28, 2025 .

Once registration closes, registrants will receive an email invitation to take the Conflict Dynamics Profile (CDP) self-assessment surveyfor free.

Questions or need accommodations? Email us at ombudsed@utk.edu.

• Building on CCMD concepts, this workshop takes a deeper dive into accountability conversation skills for closing the gap between expectations and performance. Not just for supervisors, this experience provides employees the skills to respectfully speak up when they see something, improving team performance. Video explanation & example.

• The ECN Certificate program consists of 20 hours of workshops & follow-up coaching to develop participants communication, conflict management, and relationship-building skills. Open to all full-time employees with a utk.edu NetID, previous completion of the CCMD workshop (12 hours) is a requirement of this program. More about Conflict Navigators.

While we strongly recommend those interested in CCA Add-on or ECN participate in this intro, it is not required. If you cannot attend one of these sessions and you have questions, make a 30-minute appointment to speak with the Ombuds Ed Coordinator or email ombudsed@utk.edu.

• Building on CCMD concepts, this workshop takes a deeper dive into accountability conversation skills for closing the gap between expectations and performance. Not just for supervisors, this experience provides employees the skills to respectfully speak up when they see something, improving team performance. Video explanation & example.

• The ECN Certificate program consists of 20 hours of workshops & follow-up coaching to develop participants communication, conflict management, and relationship-building skills. Open to all full-time employees with a utk.edu NetID, previous completion of the CCMD workshop (12 hours) is a requirement of this program. More about Conflict Navigators.

While we strongly recommend those interested in CCA Add-on or ECN participate in this intro, it is not required. If you cannot attend one of these sessions and you have questions, make a 30-minute appointment to speak with the Ombuds Ed Coordinator or email ombudsed@utk.edu.

Workshop will run from May 2- May 30, 2025, (initial pre-work sent May 2) with Zoom sessions on May 9, 16, 23, & 30 from 10:30am-12:00pm

A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results. This intensive training builds skills for constructively engaging in conflict —rather than stepping over or around it— turning disagreement into dialogue.

Workshop details:

• Held online over 4 weeks, participants will complete 1-2 hours of asynchronous online activities from Crucial Learning (~6 hours) prior to engaging in each of four 1.5-hour virtual discussion and skills practice sessions (6 hours via Zoom) for 12 total PD hours. More about CCMD training content.
• Materials Cost: $318 online materials access fee per person. Consult with your unit/department/college for funding – this is typically paid via internal transfer through Campus Shared Services. Funding support available.

You must register for this training using the SEPARATE SPECIAL registration form (linked above and here):
Use this linked form to Register for this workshop - do not click the Join Waitlist button below.