Workshop Details
Crucial Conversations for Mastering Dialogue

Use this linked form to Register for this workshop - do not click the Join Waitlist button below. Registration deadline April 20, 2025.

This 12-hour workshop is next offered Nov/Dec 2025, over 4 weeks with ~1.5 hours independent online work each week before weekly Zoom sessions for 90 minutes each

A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results. This intensive training builds skills for constructively engaging in conflict —rather than stepping over or around it— turning disagreement into dialogue.

Workshop details:

  • Held online over 4 weeks, participants will complete 1-2 hours of asynchronous online activities from Crucial Learning (~6 hours) prior to engaging in each of four 1.5-hour virtual discussion and skills practice sessions (6 hours via Zoom) for 12 total PD hours. More about CCMD training content.
  • Materials Cost: $270 online materials access fee per person. Consult with your unit/department/college for funding – this is typically paid via internal transfer through Campus Shared Services. Funding support available.

For next session, ALL virtual workshop activities take place on Mondays - May 4, 11, 18, and 25 - from10:30 am-12:00 pm Eastern. Plan to complete 1 hour of independent pre-work before the first scheduled Zoom session.

You must register for this training using the SEPARATE SPECIAL registration form (linked above and here):
Use this linked form to Register for this workshop - do not click the Join Waitlist button below.


Workshop Date / Time Location Instructor Seats Left  
Crucial Conversations for Mastering Dialogue Friday, 05/01/26
12:00pm - 1:30pm
Virtual - Session Zoom link sent to those registered the day before. Ombuds Staff - Dr. Lisa Yamagata Lynch 0 Login To Register