MAY 2024 Registration is CLOSED. We plan to offer another session in Fall 2024 - check back in August for more details.

A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.

This 12 hour virtual hybrid training builds skills for constructively engaging in conflict —rather than stepping over or around it— turning disagreement into dialogue.

• Held over 5 weeks, this training consists of 5-6 hours of asynchronous online learning from Crucial Learning paired with Ombuds-facilitated discussion and application activities over four 90-minute Zoom meetings (1 per week) for 12 total PD hours. More about CCMD training content.
• Materials Cost: $318 online materials access fee per person. Consult with your unit/department/college for funding – this is typically paid via internal transfer through Campus Shared Services.
• A limited number of materials fee scholarships are available for $100, $150, or $300 if full funding is now available to those wishing to complete the Employee Conflict Navigator Program. Contact ombudsed@utk.edu for more information.